Jéssica Helena da Silva Cidral

Jéssica Helena da Silva Cidral has a diverse work experience spanning multiple industries. Their most recent role was as a Customer Success Analyst at ZENVIA, where they worked on two different projects: Zenvia Conversion [Sirena] and Zenvia Service [Movidesk]. Prior to that, they worked as an Implementation Success Analyst at Movidesk.

Before transitioning to these tech companies, Jéssica worked at Bússola Social as a Customer Success Specialist. Their responsibilities included conducting alignment meetings with new clients, collecting data for the implementation process, and identifying client needs to create action plans. Jéssica Helena also played a role in improving customer relationship processes.

Jéssica's earlier experience includes working at Conta Azul as an Engagement Development Representative, where they focused on generating demand and increasing client engagement. Jéssica Helena utilized strategies like high-touch interactions and the Spin Selling methodology to understand client pain points and needs.

Before joining the tech industry, Jéssica held administrative roles at RAMA Wedding Decor and ArcelorMittal as an Assistant and Department Secretary respectively. Jéssica Helena also worked as a Secretary at RDA Imobiliária and as a Receptionist at Sulamita Kaiser Imóveis.

Overall, Jéssica has a background in customer success, implementation, and administrative roles, with a focus on improving customer satisfaction and driving business growth.

Jéssica Helena da Silva Cidral attended Associação Educacional Luterana BOM JESUS/IELUSC from 2012 to 2017, where they pursued a degree in Comunicação Social - Publicidade e Propaganda with a focus on Relações Públicas, Publicidade e Comunicação Aplicada.

In addition to their formal education, Jéssica has obtained several certifications. In 2023, they completed a course on Liderança: aprendendo sobre a missão e propósito de liderar pessoas from Alura, and another course on Produtividade Inteligente from Escola Conquer. In 2022, they acquired certifications in Cultura Organizacional na prática from Convenia, Formando Campeões: Liderança F.C. from Escola Conquer, Comunicação assertiva à distância from Escola Conquer, and Customer Experience (CX) from Escola Conquer. In 2021, they completed a certification in Introdução ao Customer Success from RD Station, Produtividade e Gestão do Tempo from Escola Conquer, and a course on "Liderança em Customer Success" from Customer Success Lab. Furthermore, they obtained a certification in Liderança, capacidade de aprender e resiliência (Malala e Karnal) from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul in 2021. Jéssica Helena also attended the Semana da Carreira em Customer Success organized by Customer Success Lab. In 2019, they participated in Hacka[CON] organized by Conta Azul, and attended the Meetup CS - Joinville organized by Customer Success Meetup Brasil.