Kaike Soares Nascimento

Kaike Soares Nascimento has a diverse work experience spanning various roles and industries. Kaike started their career in 2013 as an Instrutor de Informática at Colégio Jean Piaget - Guarulhos, where they likely taught computer skills. In 2015, they transitioned to Spring Mobile Solutions as an Analista de Implantação, which involved implementation tasks related to mobile solutions.

In the same year, Kaike joined ZENVIA as a Technical Support Analyst Jr, where they provided technical support and assistance to customers. Kaike held this position until 2020, during which they gained expertise in troubleshooting, analyzing technical and strategic data, and generating reports.

From 2020 to 2021, Kaike advanced to the role of Technical Support Analyst at ZENVIA, where their responsibilities included managing customer incidents, collaborating with the Engineering team for issue resolution, and classifying tickets. Kaike acquired skills in database operations, monitoring platforms, and Linux systems.

Recently, in 2021, Kaike was promoted to the position of Senior Technical Support Analyst at ZENVIA. Kaike'scurrent role involves technical support and customer satisfaction, focusing on meeting deadlines and resolving issues. Kaike possesses expertise in data manipulation, database requirements gathering, and report generation. Additionally, they are skilled in using tools such as Nagios, Zabbix, and Grafana for monitoring, as well as CentOS, Ubuntu, and Mint for Linux environments.

Overall, Kaike Soares Nascimento has demonstrated continuous growth in their technical support career with a strong focus on customer satisfaction, troubleshooting, and data analysis.

Kaike Soares Nascimento has a diverse education history. Kaike obtained a Bachelor's degree in Information Systems from Uninove - Universidade Nove de Julho, which they attended from 2017 to 2021. Prior to that, they pursued a Bachelor's degree in Computer Engineering from Universidade São Judas Tadeu, from 2014 to 2016.

In terms of technical certifications, Kaike has obtained several qualifications. Kaike completed a course in NODE.JS: API REST COM EXPRESS E MONGODB from Alura in September 2022, and a Linux Fundamentals course from FIAP in April 2022. Kaike also completed a course in Java Programming Language from Loiane Training in June 2021. Furthermore, they obtained certifications in DevOps & Agile Culture from FIAP in March 2021, and in Database Administration and Database Implementation from Fundação Bradesco in March 2020 and February 2020, respectively.

At an earlier stage in their education, Kaike pursued technical studies. Kaike earned a degree in Networking from Centro Universitário Eniac in 2014, specializing in Computer Network Administration. In 2013, they completed a course in Informatics for Internet at Natasha Franco Vieira, which focused on internet-related computer skills. Additionally, from 2011 to 2013, they studied Electrical Maintenance as an Electrical Technician at SENAI - "Hermenegildo Campos de Almeida".