Alexandra Nickolova

Alexandra Nickolova currently serves as the Service Desk Manager at Zenzero Solutions Ltd, where responsibilities include leading a team of engineers to deliver IT support to 107 UK-based companies, ensuring customer satisfaction, and driving service delivery improvements. Previously, Alexandra worked as a Technical Support Technician at Backbone UK, gaining extensive experience with Microsoft products and successful project migrations. With a background in management from BELIZE, including people management and business development skills, Alexandra has also held roles at the Ministry of Defence and FORCE DELTA, providing administrative support and handling operational situations. Alexandra holds a Bachelor's degree in International Relations, Law, and Political Science from Sofia University St. Kliment Ohridski.