M.D. Rafi S

Md Rafi S is an accomplished professional with extensive experience in delivery management and business analysis, currently serving as Vice President Delivery at Zeta since January 2020. Prior to this role, Md Rafi held several leadership positions at Directi and Nabler, where responsibilities included overseeing P&L, managing client relations, and driving sales strategies. Md Rafi's career also encompasses significant experience in business analysis for organizations like Dubai Customs and First Gulf Bank, emphasizing process improvement and service quality. In addition to practical experience, Md Rafi possesses a robust educational background, including an MBA and ongoing Ph.D. studies in Entrepreneurship at the Birla Institute of Technology and Science, along with a PG diploma in Alternative Dispute Resolution from NALSAR University of Law.