Denise Williams holds an MBA in Information Security from Keller Graduate School of Management of DeVry University and two Bachelor of Arts degrees in Mathematics from Eastern University. Currently serving as a Production Support Engineer and Documentation Specialist at Zilliant since March 2021, Denise has a robust background in analysis and documentation, previously working as a Senior Analyst and Documentation Lead at Optum, and as a Member Support Analyst at The Advisory Board Company. Denise also brings technical expertise from roles as a Technical Support Analyst at ActiveStrategy, Inc., and a Customer Experience Expert/Brand Logistics Manager at Gap Inc./Gap. Denise is certified as a Lean Six Sigma Black Belt (LSSBB) and holds a Certified Associate in Project Management (CAPM) certification.
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