Marie Santiago

Marie Santiago is an experienced project manager currently employed at Zintro since January 2022. Prior to this role, Marie held multiple positions at ePerformax Contact Centers & BPO from October 2009 to January 2022, ranging from customer service representative to performance analyst and performance development coach. In these roles, Marie demonstrated a strong ability to improve team performance through coaching and training facilitation, manage staff effectively, analyze performance metrics, and enhance customer satisfaction. Marie’s expertise includes meeting tight deadlines and maximizing survey results to drive employee development and customer service excellence.