Susan M.

Susan M. has extensive experience in technical writing and operational management, currently serving as a Technical Writer at Zipline since May 2023. Susan owns and operates 360 RDS, a company focused on public safety and commercial robotics services. Previous roles include Technical Writer for Flexion Inc., where collaboration with an agile team for the Wisconsin Department of Workforce Development occurred, and Technical Writer/Learning & Development Manager at DroneUp, where leadership of a team and the implementation of a Learning Management System were key responsibilities. At Deltek, Susan excelled as a Sr. Principal Technical Writer for SaaS project management tools. Additionally, experience as a part-time sUAS Instructor at Austin Community College and leadership positions in church administration and children's ministry further highlight a diverse skill set in education, team management, and technical documentation.