Susan Suhar

Susan Suhar is an accomplished professional with extensive experience in customer success and account management across various industries, primarily in the SaaS sector. Currently serving as the Manager of Enterprise Customer Success at ZipRecruiter since October 2021, Susan manages over 150 accounts, focusing on product adoption and client satisfaction through collaborative problem-solving and feedback integration. Prior roles include Enterprise Customer Success Manager at HR Acuity, where project leadership and a structured renewal process were key responsibilities, and various managerial positions at Indeed.com, where account retention and team development were prioritized. Susan's career began at Yahoo! HotJobs, managing relationships with Fortune 500 clients, and Susan has also held roles at Tiffany & Co. and Monster. Susan holds a degree from the University of Delaware.