Zocdoc
- Data Platform Operations Team Lead
Data Platform Operations Team Lead
Operations · Pune, India
Job description
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
Zocdoc’s most important asset is our people. As a Data Platform Operations Team Lead, you will support key data platform functions related to data tooling, infrastructure, and processes owned by the Analytics Platform. In this role, you’ll work with Data Engineering, Analytics Engineering, Data Product Management, and Analytics Platform Leadership to support the AP team’s mission and initiatives. Additionally, you’ll have the exciting opportunity to lead and build out the very first Analytics Data Operations team at Zocdoc!
The Analytics Platform’s mission is to create, maintain, and govern the data models, systems, and tools that power analytics, generate data insights, and drive data-informed business decision-making at Zocdoc. Analytics Platform’s two main stakeholders are Zocdoc’s data producers (product teams, internal systems, etc.) and data consumers (analysts, report consumers, etc.).
You’ll enjoy this role if you:
- Have a fervent flame to learn and adapt to new skill sets and processes.
- Are remarkable at time management and prioritization, managing stakeholders and projects simultaneously.
- Are outstanding in communicating effectively (both verbal and written).
- Have a keen eye for detail and can capture discrepancies efficiently.
- Are the kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work.
- Are a team player, eager to work in an extremely happy, fun, and progressive environment.
- Have a passion for data technologies, data management, data governance, and compliance.
Your Day to Day Includes…
Data Tools User Management & Support (Looker, Amplitude, and Collibra)
User Management (all tools):
- Support user audits for our data platform tools and remove users during the offboarding process.
- Update user roles and permissions as needed.
- Support IT with user onboarding questions and process improvements.
Looker Support:
- Handle requests for setting up and removing dashboard schedules.
- Monitor instance performance and identify optimization opportunities.
- Identify and clean up unused explores, dashboards, and LookML code.
- Make simple LookML updates and PR reviews.
- Provide level 1 support for on-call tasks (initial troubleshooting).
- Perform administrative tasks as needed.
Collibra Support:
- Maintain the ongoing data catalog.
- Support Data PM with rollout and adoption.
- Perform administrative tasks as needed.
Amplitude Support:
- Provide level 1 support for on-call tasks (initial troubleshooting).
- Perform administrative tasks as needed.
Data Warehouse Management & Support (Snowflake)
User Management:
- Support user audits for our data warehouse and remove users during the offboarding process.
- Update user roles and permissions as needed.
- Support IT with user onboarding questions and process improvements.
Data Management Support:
- Create and maintain a data dictionary for the de-identification process.
- Support the creation of de-identified views.
- Monitor warehouse performance and costs.
- Support reporting for Analytics Platform team performance metrics/KPIs.
- Handle ad-hoc projects/initiatives as needed.
You’d be Successful in This Role if You Have…
- A Bachelor’s degree from a reputed institution.
- 5-6 years of proven experience in operations management with at least 1 year of experience as a Team Lead managing and coaching teams.
- Proficiency in tools such as MS applications (Excel, Word, PowerPoint), Google applications (Google Docs, Sheets), Monday.com, Confluence, Jira, and GitHub.
- 2+ years of experience with data technologies such as:
- SQL (writing efficient queries)
- Data warehouses (e.g., Snowflake)
- Data visualization tools (e.g., Looker)
- Product analytics tools (e.g., Amplitude)
- Data catalogs (e.g., Collibra)
- Excellent verbal and written communication skills in English.
- Strong analytical skills, attention to detail, and sharp focus.
- Strong interpersonal and team skills.
- Self-driven with the ability to learn quickly and readily adapt to change.
- Flexible with US shift overlap in the short term for initial onboarding and meetings.
Benefits:
- An incredible team of smart and supportive people.
- A competitive compensation package, including attractive medical insurance.
- Amazing perks – think catered lunch every day, ping pong, etc.
- Daycare/creche facility for kids.
- Corporate wellness programs with Headspace.
- Cellphone and Wi-Fi reimbursement.
- Competitive parental leave.
- Annual sponsored health checkups.
- Sabbatical leave (over 5 years).
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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