Jessica Dorsey

Jessica Dorsey currently serves as a Customer Success Manager at Zonos, where responsibilities include maximizing customer utilization of products, ensuring excellent implementation for shoppers and merchants, and troubleshooting issues collaboratively with Sales, Product, and Engineering teams. Prior to this role, Jessica worked for the State of Utah for six years, managing a large caseload of SNAP, Medicaid, and child support cases while ensuring compliance and tracking payments. Additional experience includes positions as Accounts Manager at Sorrel River Ranch Resort & Spa and Front Desk Associate at Courtyard by Marriott, focusing on customer service and operational efficiency. Jessica began a career in management at Colorado State University, supervising teams and managing campus recreation facilities. Jessica holds an education from Dixie State University.