Antonios Abi Nehme

Antonios Abi Nehme is a skilled refund specialist currently employed at ZoodPay & ZoodMall since January 2020, where responsibilities include managing client refund requests and ensuring satisfaction despite challenging circumstances. Prior to this role, Antonios gained over two years of experience as an inbound customer service representative at ZoodMall, proficiently handling customer complaints in English, French, and Arabic across Lebanon, Jordan, Iraq, and Kuwait, with an impressive average of over 100 calls per day. From February 2019 to January 2020, Antonios worked as a cashier at Saint Antonios Monastery, managing customer transactions and day-to-day accounting. Antonios holds a Bachelor's degree in Accounting and Finance from a Technical College, earned between October 2015 and June 2018.