Data Analyst

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Responsibilities for Data Analyst

• Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in customer support experience
• Ability to conceptualize business issues or opportunities, formulate hypotheses and goals, define KPIs and make appropriate recommendations
• Identify automation opportunities to drive scalability, improve efficiency and productivity of a global team.
• Perform a variety of exploratory analyses that help us understand the quality and performance of our support delivery to identify areas for improvement and optimization
• Develop analytical frameworks to support decision making
• Build, maintain, and communicate detailed reporting & models
• Monitor data to identify changes in financial and business trends

Qualifications for Data Analyst

• 3+ years’ experience with Tableau or with analytical tools supporting data analysis and reporting
• Experience in using relational databases for SQL queries, database definition and schema design
• 1-3 years of advanced data reporting, data visualization, and executive dashboard creation
• BA/BS in Mathematics, Engineering, Finance, or related field required
• Experience using large datasets
• Experience working in a support environment (contact center analytics)
• High-growth analytics or operations experience
• Experience working with Zendesk Dashboards preferred
• Excellent analytical and problem-solving skills – able to think through issues and provide alternate solutions, which are well-thought-out
• Exceptional Excel/Google Sheets & data management experience
• Exceptional communication and organization skills
• Experience focusing on delivering actionable insights to stakeholders and/or customers

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.