Ariel Apostol

IT Support Analyst at Zoomo

Ariel Apostol has a diverse work history, starting with their position as an MIS Staff at HRD (S) PTE., LTD. from September 2007 to December 2009. In this role, Apostol was responsible for promoting efficient standard programming codes and creating databases. They also developed programs and reports in MS Access.

They then worked as an Email and Chat Support Representative at Motif Limited Philippines from October 2010 to August 2014. In this role, Apostol was part of the Technical team, assisting teammates with their technical concerns, processing escalations, and ensuring that member concerns were properly addressed. They were also responsible for meeting metrics such as email per hour and customer satisfaction.

Apostol joined TaskUs as an Email and Chat Support Representative in July 2015 and continued until June 2017. They worked on the UBER US campaign, processing emails, handling multiple chats, and ensuring responses met First Time Resolution (FTR) standards. They also stayed updated on changes/updates/bugs on the UBER app.

From April 2018 to November 2019, Apostol served as an IT Engineer at McLink Asia Pte Ltd. They managed network connections, configured routers, handled IP phone connections, and managed Windows Server 2012 R2.

Apostol then joined NAK Consulting Services Limited as an Operations Engineer in January 2020. They held this position until March 2023, focusing on operational tasks related to engineering.

Most recently, Apostol started working as an IT Support Analyst at Zoomo in April 2023, although specific details about their roles and responsibilities in this position are not provided.

Ariel Apostol graduated from St. Paul University Philippines with a Bachelor's degree in Information Technology. No specific start or end year information is provided.

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Timeline

  • IT Support Analyst

    April, 2023 - present