Jaroslav Kubacak

Jaroslav Kubacak is a seasoned professional in the finance and banking sector, currently serving as a Complaints Specialist at Zopa Bank since May 2023, focusing on complaint resolution in compliance with the Consumer Rights Act 2015 and FCA deadlines. Prior experience includes roles as a Complaints Handler at MotoNovo Finance and CarFinance 247, and as a Customer Service Representative at Starling Bank, where Jaroslav gained significant industry knowledge in a dynamic fintech environment. Additional background includes a Transfer Administrator role at AJ Bell, where Jaroslav enhanced investment product expertise, and various administrative positions at Concentrix and Think Money Group, which contributed to organizational and skills development. Jaroslav is currently pursuing a Bachelor's degree in Cybersecurity at The Open University.