Jordy Steven Carmona Cordoba

Jordy Steven Carmona Cordoba is a professional with extensive experience in customer experience (CX) and banking. Currently serving as a CX professional at Zulu since September 2022, responsibilities include structuring the CX area, managing monitoring, quality, and training personnel, alongside reporting and identifying improvement points. Previously, Jordy worked as a Personal Banker at Rappi from July 2021 to July 2022, handling client inquiries through various channels and providing back-office support. Jordy’s educational background includes multiple courses in UX design and digital marketing from platforms such as Coursera and HubSpot Academy, as well as technical training in multimedia design. Ongoing studies in Python and SQL at Platzi further enhance expertise in technology and programming.