Akan Ekanem

Akan Ekanem, MS has a diverse work experience spanning several industries. They have worked as a Member at the Customer Success Collective since 2023. Prior to that, they served as a Strategic Customer Success Manager at Zuora from 2021 to 2023, where they focused on helping companies successfully transition into a subscription-based business model. Akan also has experience as a Consultant at Ekanem Group since 2003.

In previous roles, Akan held positions such as Senior Customer Success Manager at Mimecast from 2019 to 2021, where they were responsible for ensuring strategic customer objectives were achieved through effective planning and execution. They also worked as an Implementation Manager at Verscend from 2017 to 2019, where they oversaw the development and execution of project plans.

Earlier in their career, Akan served as a Business Development Executive at brij from 2015 to 2016, focusing on selling Oracle ERP and Supply Chain solutions. They also worked as a Manager of Professional Services at Silverlink Communications from 2011 to 2015 and as a Product Manager at Pinpoint Global Communications in 2011.

Before that, Akan held positions at Bottomline Technologies, including Account Manager from 2009 to 2011 and Level 2 Technical Analyst from 2006 to 2009. They began their career as a Software Analyst at FormScape from 2004 to 2006.

Overall, Akan Ekanem, MS has gained valuable experience in customer success management, consulting, project management, business development, and technical analysis throughout their career.

Akan Ekanem holds a Bachelor's degree in Computer Science from Creighton University. Akan also obtained a Master's degree in Information Sciences from North Carolina Central University. In addition to their degrees, Akan has earned certifications including "Heads Up! Concussion in Youth Sports" from the Centers for Disease Control and Prevention in April 2016, and a "\"D\" License" from the U.S. Soccer Federation in April 2008.