Domenico Lagrotteria

Senior Customer Success Manager at Zuora

Domenico Lagrotteria has extensive work experience spanning over several companies and roles. Domenico is currently working as a Senior Customer Success Manager at Zuora, where they manage relationships with important and strategic customers, ensuring they are achieving business value through Zuora's support. Their responsibilities include developing success plans for customers, serving as a key "Voice of the Customer" internally, executing strategic business reviews, guiding change management, and identifying opportunities for delivering incremental business value.

Prior to Zuora, Domenico worked at Amaris Consulting as a Lead Delivery Manager and Delivery Manager from 2019 to 2022. At Spindox, they served as a Tribe Manager in 2019. Domenico also has experience working at Amaris as a Senior Manager, Manager, and Senior Consultant from 2015 to 2019.

Before their tenure at Amaris, Domenico worked at their eponymous company, Domenico Lagrotteria, where they served as a Project Manager and Software Development Manager from 2007 to 2015. Domenico also gained experience as a Software Development Manager at Play Bet S.r.l. from 2008 to 2013.

Prior to that, Domenico worked at M&S Consulting Italia as an Edp Manager from 2004 to 2007. Domenico began their career at Computerland sas as a Systems Analyst from 2002 to 2004 and gained initial experience as a Junior Systems Analyst at Galactica spa from 2000 to 2002.

Domenico Lagrotteria completed their education at Liceo from 1994 to 1999, where they obtained a Diploma in Science. Apart from their formal education, they also hold additional certifications in Project Management. In 2019, they received the PRINCE2 Foundation certification from PeopleCert. More recently, in January 2022, Domenico earned the Project Management Professional (PMP)® certification from the Project Management Institute. Furthermore, no information is available about their higher education or any degrees obtained from MIP Politecnico di Milano.

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Timeline

  • Senior Customer Success Manager

    July, 2022 - present

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