Joseph Crisswell

Joseph Crisswell is a seasoned IT professional currently serving as a Senior Desktop Support Analyst at Zurn Industries, LLC since February 2015. In this role, Joseph provides Tier II technical support to over 5,000 users globally, managing incidents and requests through the Service Now incident management system. Prior experience includes roles as a Computer Systems Analyst/IT Support at Saint Vincent Health System, where Joseph developed training materials for EHR applications, and as a PC Technician at Sarah A. Reed Children's Center, responsible for technical support across multiple locations. Joseph began their career as a Junior PC/AV Technician at Gannon University and as a Geek Squad Counter Intelligence Agent at Best Buy, diagnosing customer hardware and software issues. Joseph holds a Bachelor's degree in Management Information Systems and Services from Penn State University and a B.S. in Network and System Administration from Pittsburgh Technical College.