Gretter Lara

Gretter Lara has a diverse work experience in customer service roles. Gretter started their career as a Senior Customer Service Representative at Visa, where they handled a high volume of inquiries and conducted fraud prevention services. Gretter then joined UnitedHealthcare Community & State as a DSNP Navigator, assisting Medicare and Retirement members with complex health insurance inquiries and resolving escalated issues. At Nirvana Money, they worked as a Happiness Agent, handling incoming/outgoing calls and chats, answering questions and concerns, and ensuring customer satisfaction. Gretter also served as a Customer Service Team Lead at Nirvana Money, creating procedures, training materials, and mapping for the Operations Team. Currently, they are working as a Support Team Lead at Zurp.

Gretter Lara received their High School Diploma in General Studies from the GED Testing Service in 2015.