Islam El Sayed

Islam El Sayed has a diverse work experience spanning several industries. Islam started their career as a Customer Service Representative at TE data in 2014, where they handled customer inquiries and promoted company products through phone interactions. In 2015, they joined Etisalat as a Retail Sales Specialist, where they provided face-to-face customer support, sold products, and upsold rate plans.

In 2017, Islam joined Uber as a Community Support Specialist, delivering high-quality service to riders and drivers. Islam later became an Operations Team Lead, responsible for leading and developing a team of specialists to deliver excellent results and provide timely support. Islam also acted as a first point of contact for escalations and provided feedback to team members on key performance indicators.

Islam then transitioned to Zyda, where they held various roles. As a Support Team Lead, they mentored and empowered a team of specialists, delivered actionable feedback, and ensured the achievement of targets. Later, they became a Client Support Manager, overseeing day-to-day operations, hiring and training customer service agents, and developing effective procedures and policies. Currently, they hold the position of Operations Manager at Zyda.

Outside of their corporate experience, Islam worked as a Water Polo Coach at Al Ahly Sporting Club from 2013 to 2019. Through their roles, Islam has demonstrated strong leadership, problem-solving, and customer service skills.

Islam El Sayed obtained a Bachelor's degree in Management Information Systems, General from El Ahram Academy between the years 2009 and 2014. Additionally, they have obtained certifications in Lean Six Sigma: Define and Measure Tools from LinkedIn in May 2021, Operational Excellence Foundations from LinkedIn in May 2020, and Six Sigma Foundations from LinkedIn in April 2020.