Sarah Kuusela

Sarah Kuusela is a seasoned professional in customer service and operations management with over two decades of experience. Currently serving as Customer Service Manager at ZYUS since April 2022, Sarah focuses on implementing procedures and ensuring service quality while overseeing employee performance. Prior roles include Business Development Center Manager at FFUN Group, where Sarah coached appointment coordinators, and General Manager at Pizza Hut Call Centre, where responsibilities included staff recruitment and maintaining service quality. Additional experience as Operations Manager at both HGS Canada Inc. and Teleperformance involved managing supervisors, conducting payroll, and analyzing client reports. Sarah began a career in customer service as a Customer Service Representative at RMH and a Sales Associate at Superior Telecom. Educational qualifications include a Business Administration and Management degree from CDI College and an apprenticeship in Information Technology Contact Centre Customer Service from the Ministry of Training, Colleges and Universities.