What Is a Typical Org Structure at a Fintech Company?
6 min read
Fintech Company Organizational Structure
Board of Directors
If a fintech company is large enough, it may have a Board of Directors. This board is made up of the business leaders who ultimately control the direction of the company. They may take an active role in managing the organization’s operations, or they leave that in the hands of the CEO and the other C-level executives.
The Chief Executive Officer (CEO) sits at the top of the reporting structure for most fintech companies. Many of the daily functions are delegated to other C-level executives and department heads, who then report directly to the CEO. The CEO uses this information to direct the company and set goals.
The Operations department handles the basic processes that keep a fintech company operating effectively. This includes:
- Creating standard policies and procedures
- Project management
- Supply chain management
When a fintech company is still in its startup stage, Operations may also include:
- Human Resources
But as a company grows, these generally become distinct departments.
The head of Operations is a Chief Operating Officer (COO) or Vice President of Operations. First and foremost, the COO is responsible for making sure that the company is operating as it should—and meeting the CEO’s expectations.
The Finance department manages a company’s economic strategy. Their job is to make sure the company uses its money as efficiently as possible—and above all, that it doesn’t run out of funds. This means overseeing:
- Financial modeling
- Fundraising operations
- Statutory and investor reporting
- Fraud risk management
- Payment management
- Tax management
- Internal auditing
In all this, Finance’s goal is to optimize the company’s business model and maintain the ideal balance of operating cash flow, debt, and equity.
The Finance department is led by the Chief Financial Officer (CFO). As with all C-level executives, the CFO reports directly to the CEO.
Behind every great product is a great Product team — and fintech is no exception. The Product department researches your ideal customer base to discover their unique needs and preferences, then develops a product strategy to meet both.
Product’s duties include:
- Customer research
- Data analysis
- Product development
- Product optimization
Then, once they’ve created a clear roadmap for a product, they hand the idea off to the Technology department to make it a reality. In the end, however, Product bears final responsibility for the product’s success or failure.
Product is headed by a Chief Product Officer (CPO) or Vice President of Product.
The Technology department is in charge of an organization’s technological needs. For fintech companies, this involves both internal IT infrastructure as well as researching and developing software products.
Technology usually manages:
- Front- and back-end development
- Network analysis
- Software engineering
- Database administration
- Payment infrastructure
- IT support
This department is run by a Chief Technology Officer (CTO).
In order to make an impact with your fintech product, users have to know about it first. That’s where Marketing comes in. The Marketing team will spread awareness for your business, generate interest, and show the world how your product solves their problems or answers their needs.
Marketing will also work to develop your company’s image and inspire brand loyalty.
Depending on the details of your business model, your Marketing department may need to take a business-to-customer (B2C) or business-to-business (B2B) approach. Either way, they’ll manage:
- Customer research
- Digital marketing
- Ad campaigns
- Strategic partnerships
Marketing departments are generally led by a Chief Marketing Officer (CMO), Head of Marketing, or Vice President of Marketing.
Human Resources is all about the people in your company. In fact, the head of Human Resources is often known as a Chief People Officer (CPO). Human Resources’ responsibilities cover:
- Employee performance reviews
- Conflict management
With the right Human Resources approach, you can staff your fintech organization with quality employees, establish a strong company culture, and maintain high morale.
When you’re operating a fintech company, it’s essential to be aware of the law. Money is serious business, and even breaking the law by accident could have serious consequences. Plus, if anyone tries to bring a lawsuit against your company for any reason, it helps to have some expert help in your corner.
Your Legal department will ensure that your organization complies with all the relevant laws or regulations. They can also draft resolutions, review contracts, and defend your company if you ever encounter legal troubles.
An effective fintech Legal team should include:
- Compliance Officers
- Privacy Law Specialists
- Regulatory Lawyers
This team will report to a Chief Legal Officer (CLO) or General Counsel.
Optimize Your Fintech Company With a Public Org Chart
One of the easiest ways to improve your company’s structure is by setting up an org chart. Org charts give you a visual layout of your organization’s design, showing the relationship of departments and employees at a glance. That way, you can easily spot ways to optimize your strategy.
Click here to start taking advantage of the many benefits of an org chart today.