Alex B.

Alex B. has over 13 years of work experience. They started their career in 2008 as a Member Services Advocate I at Building Service 32BJ Benefit Funds, where they handled inquiries, facilitated meetings, and acted as a liaison between the retirement group and members. In 2011, they were promoted to Member Services Advocate II, where they conducted pre-screening and facilitated pension specialist appointments. In 2012, they became a Member Services Advocate III, handling pension credit disputes and navigating vendor portals. From 2013 to 2018, Alex served as a Field Office Supervisor, supervising a team of customer service advocates, analyzing phone calls, and conducting coaching sessions. In 2018, they transitioned to Thomas Shortman Training - 32BJ as an Operations Manager, responsible for process management, project coordination, quality assurance, and strategic planning. Since 2021, Alex has been working as a Human Resources Information System Analyst at Building Service 32BJ Benefit Funds, maintaining HR systems, collaborating with payroll, and refining data collection processes.

Alex B. began their education history by attending South Mountain Community College from 2005 to 2006, where they pursued Fine and Studio Arts. They went on to study at CUNY New York City College of Technology from 2011 to 2013, focusing on Fine and Studio Arts. Later, from 2015 to 2020, Alex B. attended Empire State University, completing a Bachelor of Applied Science (BASc) degree in Human Resources Management/Personnel Administration, General.

In addition to their formal education, Alex B. has obtained several certifications. These include "Configure and Manage SharePoint Online," "SharePoint Online Essential Training: Beyond the Basics," and "SharePoint Online: Working in the Modern Experience" from LinkedIn, all obtained in March 2023. They also have a "Business Analysis Foundations: Competencies" certification from LinkedIn (August 2022) and a "Microsoft Office 365" certification from Dell Technologies (June 2022). In May 2022, Alex B. acquired certifications in "HR as a Business Partner," "Learning Excel: Data Analysis," "Microsoft Dynamics 365 Administration: Customer Engagement Apps," and "Microsoft Dynamics CRM: Customer Service" from LinkedIn. Furthermore, they hold certifications in "Operational Excellence Foundations" from LinkedIn obtained in February 2022 and "Managing Projects with Microsoft Teams" from LinkedIn obtained in December 2021. Their other certifications include "Project Management Foundations: Ethics" from LinkedIn (May 2021), "Confronting Bias: Thriving Across Our Differences" from LinkedIn (April 2021), "Using Power BI with Excel" from LinkedIn (February 2021), "Building Change Capability for Managers" from LinkedIn (October 2020), "Critical Thinking" from LinkedIn (September 2020), "Project Management Foundations" from LinkedIn (August 2020), "A Toolkit for Giving and Receiving Better Feedback" from LinkedIn (July 2020), and "Business Analysis Foundations" from LinkedIn (July 2020). Lastly, they obtained a "Delivering Employee Feedback" certification from LinkedIn in July 2020.