Brenda Williams

Brenda Williams is an experienced leader in customer support and operations, currently serving as the Director of Customer Support at 365 Retail Markets since July 2019. In this role, Brenda manages a 140+ person support team, ensuring high service levels and effective performance management while improving customer satisfaction metrics. Previous positions include Manager of Customer Success at WorkForce Software, Helpdesk Manager at SolvIT, and Customer Support Manager at Compuware, demonstrating a consistent track record in mentoring teams, process optimization, and cross-functional collaboration. Brenda's extensive background also includes contract roles and foundational technical support experience, highlighting a long-standing commitment to enhancing customer experiences and operational efficiency.