Sales Support Manager

About 3E: We are a mission-driven company with the purpose to enable a safer, more sustainable world! 3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Are you ready to shape the future? Come join us! 

As our Sales Support Manager, you will be key in keeping our sales orders running smoothly and scaling our operations for high growth. Reporting to the VP of Commercial Operations, you will lead a global team of Sales Support Admins to ensure accurate, timely order processing, and minimize errors and returns. You'll collaborate with commercial, legal, and finance teams, conduct data audits for month-end closing, and support the front-line sales staff. You will also improve our CRM, and test new features for efficiency and data integrity. 

If you have a strong analytical mindset, exceptional organizational skills, and a deep understanding of B2B sales operations in the SaaS industry, we would love to hear from you! 

What You'll Do

• Team Management:

• Lead and develop a top-notch Sales Support team to support our front-line staff and ensure a great client experience.

• Oversee sales order submissions in the Order to Cash workflow.

• Ensure accurate and timely order processing for smooth invoicing and service activation.

• Minimize invoicing errors and returned orders.

• Manage proposal and contract prep.

• Work with Product Management to keep our product catalog accurate in the CRM.

• Sales Enablement and Support:

• Train and empower sales reps to follow order processing SOPs and use the CRM effectively.

• Conduct data audits to ensure accurate month-end closing.

• Ensure correct commission processing for the sales team.

• Foster collaboration between Commercial, Product, Legal, and Finance teams for a seamless customer experience.

• CRM Optimization:

• Provide input for CRM enhancements and assist in QA testing for efficient processes.

• Manage various projects related to acquisitions, OTC process integration, data clean-up, and Marketing lead assignments.

What Makes You a Great Fit

• Bachelor’s degree in business administration, accounting, or a related field.
• 3+ years of experience in B2B sales support, sales operations, or order management.
• 2+ years of experience in a managerial or supervisory role.
• Excellent communication and collaboration abilities.
• Proficiency in Salesforce.com and other relevant software.
• Strong analytical skills and attention to detail.
• Ability to manage multiple projects and priorities effectively.

Preferred Qualifications: - Lean/Six Sigma Certification

• PMP Certification