Fred de Haan

Fred de Haan is an accomplished leader with extensive experience in customer operations and care, currently serving as the Director of Customer Operations at 407 ETR. Fred's career includes significant roles such as Director of Customer Care at Versapay and General Manager of Customer Programs & Care at tiptap, where contributions focused on team development and customer experience enhancement. As an Independent Consultant, Fred provided expertise in operational diagnostics and scalable models. Prior positions include overseeing client success at 7x Powered Group and transforming contact centres at Numeris. Fred has held leadership roles at Acrobat Research Ltd, Tangerine, and TD, demonstrating a consistent commitment to improving customer service operations and driving organizational growth. Fred holds an Honours Business degree from Redeemer University and additional education from the Schulich School of Business at York University.