Luis Vargas

Luis Vargas is a seasoned professional with extensive experience in customer support and team leadership within the gaming industry and telecommunications. Currently a Team Lead at 5CA, responsibilities include managing a bilingual team, onboarding agents, data analysis, and executing performance improvement plans. Previously, roles such as Gaming Support Agent and Specialist involved high volumes of email and chat support, troubleshooting, and macro creation, consistently exceeding performance KPIs. Earlier positions at OneLink, Teleperformance Colombia, and Sutherland demonstrate strong customer retention and complaint resolution skills, complemented by the use of various CRM systems. Luis holds an undergraduate degree in Computer Systems Engineering from Universidad Nacional de Colombia and has pursued studies in Electronic Engineering at Universidad Simón Bolívar.