Diogo Lopes

Diogo Lopes is a seasoned professional with extensive experience in community engagement and customer experience management. Currently serving as a Senior Community & Engagement Specialist at 99, since August 2021, Diogo is responsible for community selection and experience processes in Brazil, SSL, and Egypt, alongside managing community metrics and events. Previous roles include leadership positions at Multiplan Empreendimentos S.A., Rede Globo, OLX Brasil, and Contax S.A., where focus areas ranged from quality management, customer support, to performance metrics oversight. Diogo holds multiple degrees, including a Master's in Business Administration and a Bachelor's in Technology, and is pursuing postgraduate studies in IT project management and agile methodologies.