Lead A/v Engineer

A-TEK is seeking an Audio/Visual (A/V)Engineer to support our Federal Customer in Rockville, MD.  In this role, you will serve as the primary subject matter expert for the client’s A/V technology environment. You will support meeting and event management by providing virtual communication support, presentation assistance, and equipment maintenance services, as well as video-/web-conferencing virtual connections, hardware and software requirements, conference room reservations, room configuration set up and break down, presentation assistance, and videography. This position is on-site in Rockville, MD. This position requires occasional off-site and evening support.   Responsibilities and Duties:   ·         Serve as primary Point of Contact (POC) with vendors in bringing innovative solutioning to the clients and teams ·         Work closely with vendors to generate current and future designs of conference rooms ·         Deliver high quality integrated conference room A/V solutions on schedule ·         Work closely with Senior Government Leadership to provide innovation of conference rooms ·         Provide Subject Matter Expertise (SME) to team and leadership to ensure clients’ schedule, performance, and budget targets are met ·         Provide support to operations and support teams, including root cause analysis, when conference room A/V issues arise ·         Cross-train team members on troubleshooting A/V issues ·         Stay abreast of technical, industry standards, and business knowledge of A/V and Video Teleconferencing (VTC) industry directions and trends ·         Create and maintain Standard Operating Procedures (SOP) and user guides ·         Manage and maintain all A/V technology and virtual communications equipment ·         Set up, install, test, operate, and maintain equipment for A/V conferencing and teleconferencing meeting needs ·         Perform A/V system deployments, including hardware and software ·         Monitor and track conference room scheduling/reservations ·          Inventory and maintain all A/V equipment ·         Operate sound and visual equipment during live events ·         Perform maintenance actions, including inspections, service contracts, and upgrades ·         Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems ·         Conduct conference health checks to ensure all conference rooms are in working order. ·         Provide customer support during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, and WebEx setup. ·         Respond and track service request tickets in ServiceNow.     Required Qualifications and Skills: ·         BS preferred but will consider work experience in lieu of a degree. ·         Minimum of two years of A/V experience ·         Must be proficient using a variety of unified communications, including MS Teams, Zoom, Owl Meeting Pro 360 Cameras, Barco ClickShare, or videoconferencing (VTC) systems ·         Must be well versed in the control and integration of multi-room A/V systems ·         Good understanding of the interface between conference room A/V equipment and video teleconferencing codes ·         Experience with Crestron Scheduling Panels for Robin Booking Solution ·         Must be familiar with industry standards-based video-conferencing and other A/V and collaboration technologies and products, such as Video Recorders, Control Systems and Control Units, Tuners, Modulators, Amplifiers, TOA Audio Monitors, Plasma TV’s, HP Laptops Mac Book Pro Laptops, and/or Cisco Cameras ·         Knowledge of principles, methods, and techniques used in A/V troubleshooting and support ·         Must be able to obtain a Public Trust clearance.   Physical Requirements: ·         Moves equipment up to 50 pounds ·         Must be able to move throughout buildings on NIH Campus   Preferred but not required: ·         Certified Technology Specialist – Design (CTS-D) ·         Crestron Intelligent Video Certification – Design (IVC-D) ·         Crestron Flex for Zoom Rooms® Software Solutions (FLX-ZR) ·         Crestron Design Certification – Commercial (DCT-D) ·         Crestron Intermediate System Programming (CTI-P201) – Class ·         Dante Certification Level 2 - Intermediate Dante Concepts ·         Biamp Tesira FORTE Certification ·         Shure MXA920 Ceiling