Misty Pierce

Misty Pierce is currently the Director Of Operations-New Business at AAA Life Insurance Company, bringing extensive experience in operations, culture change, and patient experience improvement. Previously, Misty held roles at Henry Ford Health Network and Henry Ford Hospital where Misty led training programs, implemented process improvements, and collaborated with key leaders to improve patient satisfaction. With a background in business administration and psychology, Misty leverages their skills to drive key strategies and facilitate communication and resolution in service breakdowns, ultimately enhancing the overall patient experience.