Mason D.

Mason D. is a seasoned professional with extensive experience in customer experience strategy and enablement. Currently serving as Senior Director at AARP since June 2011, Mason D. spearheads initiatives aimed at developing content, training, and tools to enhance consumer-centric practices within the organization. Key accomplishments include leading the AARPx Enablement team, orchestrating the annual CX Week event, and implementing metrics to evaluate the impact of consumer and employee programs. Prior roles include Director of CX Strategy at AARP and Senior Manager at Kaiser Associates, where Mason D. excelled in consulting on competitive strategies and product development in various industries. Mason D. holds degrees from Georgetown University and The University of Texas at Austin.