Rebecca Connor

Rebecca Connor currently serves as the IT Support Team Lead at ACA Group, responsible for overseeing the IT Support Team's operations, including managing staff, onboarding and offboarding processes, and improving ticket resolution efficiency. Prior to this role, Rebecca held positions at ZOLL Medical Corporation as Supervisor of Technical Support, where recruitment and onboarding of Technical Support staff were key responsibilities. At F.N.B. Corporation, roles included Mortgage Proficiency Manager AVP, focusing on compliance within the mortgage division, and Problem Resolution and Escalation Response Administrator, addressing escalated consumer complaints. Earlier experience includes various positions at PNC, such as Service Specialist Senior and Business Systems Analyst Senior, honing skills in service desk development, customer care technology projects, and team training. Rebecca holds an Associate in Specialized Business in Computer Information Management from IADT.