Ifeoluwa Tokede

Ifeoluwa Tokede, BTECH MBA, has extensive experience in customer service and management within the banking and education sectors. Currently serving as a Contact Center Specialist at Access Bank Plc since March 2019, Ifeoluwa maintains a positive and professional attitude while effectively managing customer inquiries and complaints, coordinating with teams, and ensuring customer satisfaction through cross-selling and upselling. Previous roles include Assistant Team Lead at Diamond Bank Plc, where Ifeoluwa handled team operations and addressed bottleneck issues, and positions at Tech Mahindra and Intercontinental Bank PLC that focused on customer interaction and transaction support. Educational qualifications include an MBA in Human Resources Management from Obafemi Awolowo University and a Bachelor’s degree in Agricultural Economics from Ladoke Akintola University of Technology.