Revenue Operations Analyst (sales Operations- Salesforce)

About Achievers The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!

Our commitment to you: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

The Revenue Operations Analyst is on a mission to drive operational excellence and help us achieve our growth goals. This role is all about teaming up with our awesome customer-facing squads to make our sales tech and business metrics/analytics really shine. It's a golden opportunity to dive into high-impact sales efficiency projects within our rapidly scaling Revenue Operations team. 

If you get a thrill from switching between Salesforce, spreadsheets, and brainstorming sessions, and love working on creative projects that will shape the future of the Achievers Sales Team, then this is your dream job. It's the perfect gig for an enthusiastic individual looking to gain tons of experience in no time at all, with plenty of room to level up. 

We need someone eager to roll up their sleeves and jump into our sales process and day-to-day operations. But wait, there's more! You'll also need the personal, analytical, and operational chops to join forces with the business team as we skyrocket to the next level. 

What you will be doing:

• Collaborate with global teams to understand their operational needs and strategies
• Design reports and dashboards for the sales team to monitor key operational metrics
• Standardize business reporting for strategic analysis and internal reviews
• Ensure consistent use of sales technologies and adherence to best practices
• Provide first-line SFDC support, demonstrate sales processes, develop reports, and answer SFDC-related questions for internal stakeholders across the business
• Update Salesforce records, maintain data cleanliness, and run standard, ad-hoc reports
• Develop data infrastructure and tools for effective analytics
• Produce ad-hoc analyses to understand customer behavior and support decision-making
• Implement data integrity best practices, including database cleanup and enforcement of standards
• Design and test process automations in collaboration with our SFDC admins
• Perform data validation and user testing of dashboards
• Work closely with sales and marketing teams to apply platform strategies through SFDC
• Support sales leaders with pipeline management and planning
• Assist with commission calculations

You're an ideal candidate if you have the following:

• 2-3 years of experience in Sales, Marketing, Finance, or similar fields
• Advanced Salesforce skills (reporting, creating dashboards, using advanced features)
• Strong data skills, comfortable with large datasets in Excel/Sheets, and willing to do manual work when needed
• Willingness to learn and adapt to newly implemented tools and methodologies
• Data-driven, curious, and passionate about using data to drive decisions
• Able to work successfully in a fast-paced environment, managing both strategic and operational tasks
• A great teacher and influencer: able to train others on new tools and processes
• Skilled in time and project management, capable of prioritizing tasks and completing them.
• Attention to detail: ensuring work is error-free, especially when shared with senior leadership
• Excellent verbal and written communication skills, comfortable working with senior stakeholders
• Self-motivated, independent, and resourceful
• Bonus points for:
• Experience in sales or sales operations; o   Salesforce admin experience o   Knowledge of data visualization tools like Tableau or Looker o   Familiarity with technology like Outreach, Chorus.ai, DiscoverOrg, LeanData