Britany Williard

Britany Williard, MMC, MBA, currently serves as Principal Customer Success Manager at ACI Worldwide, with a focus on delivering exceptional service and managing revenue targets for Tier 1 utility clients. Prior roles include Customer Success Manager for Enterprise at iPaySmart and Manager of the Shared Services Support Center at Entergy, where initiatives led to process improvements and enhanced client satisfaction. Britany’s extensive experience spans roles in analysis, HR operations, and leadership consulting, complemented by a strong educational background, including a Master's in Mass Communication and an MBA in Project Management.