Carrie Heller-Allen

Carrie Heller-Allen is a skilled IT professional with extensive experience in technical support and web development. Currently serving as a Senior Support Engineer at Acquia since December 2018, Carrie specializes in providing technical support for a Drupal web hosting platform, analyzing logs, assisting with upgrades, and diagnosing issues using various developer tools. Previous roles include Support Engineer at Cerner Corporation and Technical Solution Analyst, where Carrie addressed EMR software and Citrix-related problems. Additional experience includes positions at Microsoft, Strategy New Media, and roles in merchandising and field service. Carrie holds a Bachelor’s Degree in Information Technology from Fort Hays State University, complemented by earlier education from Johnson County Community College and The University of Kansas.