Layla Eljerman

Layla Eljerman is a seasoned professional with extensive experience in customer success, consulting, and business management. Currently serving as a Senior Customer Success Manager at Acquia, Layla has been instrumental in establishing the customer success function in the ANZ and APJ region since February 2022. As the Principal Consultant and Founder of eXXeed Management Consulting, Layla advises senior executives on growth strategies, emphasizing a people-centric approach to optimize value and outcomes. Previously, Layla held the role of Senior Principal Customer Success Manager at Salesforce, providing guidance to global companies on digital transformation. Layla's leadership experience also includes serving as General Manager at Windgap Foundation and various roles at Johnsons Corporate Pty Ltd, where strategic growth through acquisition was a focus. Layla holds a Master's degree in Management from Macquarie Business School, a Global Certification in Change Management from PROSCI, and a Diploma in Marketing and Real Estate Management from TAFE NSW.