Alyssa Dyas

Alyssa Dyas has a diverse work experience in various roles. Alyssa is currently working as a Product Support Manager at ActiveCampaign since March 2022. Before that, they served as a Senior Product Support Manager at Airspace from January 2021 to March 2022.

Prior to their role at Airspace, Alyssa held several positions at GoSpotCheck. Alyssa worked as a Technical Software Support Manager from January 2017 to January 2021, where they oversaw teams providing support to 60,000 daily active users globally for eight proprietary products across three channels. Alyssa managed team schedules, training plans, and career development, and monitored and reported on projects for quarterly strategic goals.

Before that, Alyssa served as a Senior Technical Support Analyst from June 2016 to January 2017 and a Senior Software Support Lead from June 2015 to June 2016 at GoSpotCheck.

Alyssa also has experience as an Account Executive at ServiceSource from May 2014 to June 2015, where they worked with state territories and HP and Blue Coat renewals team to increase close rates and identify business opportunities. Alyssa managed a significant portfolio of customers and successfully exceeded sales quotas.

Alyssa began their career as an Account Manager at SpotXchange from November 2013 to November 2014.

Overall, Alyssa Dyas has a strong background in product support management, technical software support, and account executive roles, with a focus on customer satisfaction, team management, and sales performance.

Alyssa Dyas completed their Bachelor's of Specialized Studies degree in Communication and Marketing Management from Ohio University between 2010 and 2013. Prior to that, they attended Columbus State Community College from 2008 to 2009, where they were undecided regarding their degree and field of study. In addition to their formal education, Alyssa has obtained certifications in Customer Experience Leadership and How to Present and Stay on Point from LinkedIn in August 2022.