Javier Ayala Delgado

Javier Ayala Delgado has a diverse work experience in various customer-focused roles. Javier is currently working as a Customer Onboarding Specialist at ActiveCampaign since 2021. In this role, Javier is responsible for onboarding new customers, analyzing their business needs, and providing tailored solutions. Javier also mentors and trains teammates and new hires.

Prior to their current position, Javier worked as a Customer Experience Specialist at KEO World from 2020 to 2021. Here, they focused on credit product acquisition through digital strategies and developed loyalty programs. Javier also managed CRM and reviewed data to maximize return on investment.

From 2018 to 2020, Javier served as a Marketing Team Member at MO Technologies. Javier was responsible for social media management, partner marketing activities, and designing end-to-end solutions for product lifecycles.

Javier gained experience in project management and marketing campaigns as a Consultant de Marketing at Mastercard from 2017 to 2018. Javier supported campaign execution, developed sales force training content, and managed social networks.

Before that, Javier worked briefly as a Customer Service Representative at Sitel in 2013 and as a Salesperson at Bluespirit Gioielli (Morellato&Sector Group) in 2010.

Overall, Javier Ayala Delgado has a strong background in customer-centric roles, marketing, and project management.

Javier Ayala Delgado completed their Master's degree in Marketing at ENEB - Escuela de Negocios Europea de Barcelona from 2020 to 2021. Prior to that, they pursued an Especialización en Coaching y PNL (Specialization in Coaching and NLP) at Universidad Isabel I from 2019 to 2021. In 2019 to 2020, they obtained a Master of Business Administration (MBA) degree from ENEB - Escuela de Negocios Europea de Barcelona.

Their undergraduate education was at Pontificia Universidad Javeriana, where they studied and earned a degree in Administrador de Empresas (Business Administration) from 2012 to 2017.

In terms of certifications, Javier has completed several courses in various subjects. In 2018, they obtained certifications from Lynda.com in Learning Content Marketing, Microsoft Project 2016 Essential Training, Online Marketing Foundations, Online Marketing Foundations: Digital Marketing Research, Project Management Foundations, Project Management Foundations: Change, Project Management Foundations: Schedules, Project Management Foundations: Teams, and SEO Foundations.