Lior Fogel

Lior Fogel has extensive experience in customer success and customer service roles. Lior is currently working as a Customer Success Manager at Adaptive Shield, a position they started in December 2022. Prior to this, they worked at Cybereason as a Customer Success Manager from October 2021 to July 2022.

From 2011 to 2021, Lior worked at Intercontinental Exchange, where they held various roles. Lior started as a Customer Success Delivery Manager in January 2017 and was responsible for establishing a new Delivery team and implementing automated processes to improve client onboarding. Lior then became a Senior Customer Success Manager, managing over 30 high-value accounts in the financial industry and playing a key role in client relationships, revenue growth, and product development.

Before joining Intercontinental Exchange, Lior worked at SuperDerivatives as a Team Leader of Customer Support, managing a team of 6 people and implementing new processes to enhance customer service. Lior also worked as a Customer Support Representative at SuperDerivatives.

Earlier in their career, Lior worked at Partner Israel as a Senior Customer Service Representative, leading customer preservation processes and serving as an escalation point. Lior also served in the IDF - Israel Defence Forces as the Air Force Commander of the guided weapons department, where they created and managed a new department and provided technical support for guided missile experiments.

Lior Fogel's work experience showcases their expertise in customer success management, customer service, team leadership, and project management.

Lior Fogel pursued their education from 2006 to 2009 at Bar-Ilan University. During this time, they earned a Bachelor of Arts (B.A.) degree with a focus on Economics and Statistics.