Shubham Raj

Shubham Raj is an accomplished Customer Success & Support Manager at AdNabu, leading a team that achieved significant customer satisfaction metrics, including a 65% increase in trial completion rates and high retention rates in 2023 and early 2024. With a career beginning as a Customer Service Executive at AdNabu, Shubham progressed to Customer Support Manager, where team scalability was a key focus. Prior experience includes work as a Partner Support Executive at Swiggy, where rapid problem resolution was essential, and also as a Graduate Engineer Trainee at L&T Infotech, providing a solid technical foundation. Additionally, Shubham engaged in various freelance projects while pursuing a Bachelor of Engineering in Electronics and Communication Engineering at Dayananda Sagar College of Engineering.