Shail Sharan

Shail Sharan is a seasoned professional with extensive experience in customer success and IT management, currently serving as a Customer Success Executive at Microsoft since May 2006, with previous roles including Delivery Director, Director, Principal, and Senior Delivery Manager. Prior to joining Microsoft, Shail held managerial positions at Chicago Tribune and Pitney Bowes, and worked as a Principal Consultant at PricewaterhouseCoopers. The career began as a Software Engineer at Systems Software Associates. Shail's educational background includes an MBA from The University of Chicago Booth School of Business, a Master's in Applied Computer Science from the University of Illinois Urbana-Champaign, a Master's in Computational Linguistics from Jawaharlal Nehru University, and a Bachelor's degree from St. Stephen's College, Delhi.