Timothy Daniels is an experienced IT professional with a strong background in technical support and project management. Currently serving as a Help Desk Specialist at Thornton Tomasetti since October 2021, Timothy has successfully supported both remote and on-site end user infrastructure needs. Previous roles include Desktop Support at UPS, where Timothy provided software and hardware training, and Lead Migration Tech at Johnson & Johnson Vision, overseeing user orientation and basic troubleshooting. Additional experience encompasses network-level support at BC Networks, customer service management at Challenge Dairy Products, and help desk coordination at AC Transit. Timothy holds a CompTia A+ Certification from The Stride Center, enhancing expertise in computer and information sciences.