Shermeen Henderson

Shermeen Henderson is a Technical Support Analyst and Training Coordinator at Aeroxchange since August 2019, specializing in first and second-level support for supply-chain management platforms in the airline industry, managing implementations on the Aeroxchange portal, and facilitating training sessions. Previously, Shermeen served as an IT Support Analyst at Starbucks HQ from September 2009 to February 2019, providing technical support across retail stores and corporate offices in multiple countries and training new helpdesk partners. Early career experience includes an IT Analyst position at Boeing from 2006 to 2008, delivering desktop technical support and troubleshooting for various operating systems and applications. Shermeen holds a Bachelor of Business Administration in Computer and Information Systems Security/Information Assurance from the University of Louisiana Monroe.