Charlene Thompson MAPM

Charlene Thompson is the Founder and Mentor at The Sales Ops Effect since July 2021, where they provide training on Sales Operations for small businesses. Charlene is also a Member at RevOps Co-op since December 2022.

Prior to their current roles, Charlene held the position of Head of Sales Operations and Lead Sales Operations Manager at AEVI from November 2021 to August 2022. In these roles, they were responsible for Salesforce CRM management, customer journey mapping, sales operations enablement and training, analytics, and strategy planning. AEVI is a company that provides payment technology and business solutions to merchants.

Before joining AEVI, Charlene served as the Global Director of Sales Intelligence at Lee Hecht Harrison from April 2019 to June 2021. Charlene'sresponsibilities included pipeline and leading indicator analysis, implementation of sales enablement change programs, and improving user experience and adoption of Salesforce CRM.

Charlene has also worked as a Sales Operations Manager at Lee Hecht Harrison Penna from August 2018 to April 2019, and as an Implementation Director at Efficiency Angel/Consultant from July 2018 to April 2019.

Charlene's work experience also includes serving as a Key Account Project Manager at People Insight Ltd from April 2015 to June 2018. At People Insight, they were responsible for key account sales development, project management for software development projects, team training in software programs, team leadership, and sales operations.

Additionally, Charlene has worked as an Operations Manager at Indigo Business Services Ltd from January 2012 to December 2014 and from January 2006 to July 2012. Charlene was responsible for operations and marketing management in their later role at Indigo Business Services Ltd.

Before their roles at Indigo Business Services Ltd, Charlene worked as an Operations Manager at Freelance/Consultant from December 2014 to March 2015.

Overall, Charlene Thompson has a diverse background in sales operations, sales intelligence, and project management across various industries.

Charlene Thompson MAPM obtained a BTEC National Diploma in Business Studies from Croydon College, where they studied from 2003 to 2005. In addition to their diploma, Thompson has obtained various certifications throughout their career. These certifications include the MAPM (Full APM Member) from the Association for Project Management in November 2020, the Certified Change Manager (CCMF) from the Global Association for Quality Management (GAQM) in May 2021, and the PMQ (APMP) from the Association for Project Management in February 2012. Charlene also holds the EX Expert (Employee Experience Management Professional) certification from Qualtrics, obtained in June 2018, and the Employee Experience Expert Certification, obtained from Qualtrics in July 2020. Most recently, Thompson acquired the Salesforce Sales Operations Specialization from Salesforce in November 2021.