Ellie H.

Ellie H. has worked in various roles over the past five years. From 2016-2019, they worked as a Retail Cashier (Bar) at Compass Group UK & Ireland, where they provided courteous service to customers, displayed and restocked food and drink items, and processed cash, Apple/Android pay, and Card payments with accuracy. From 2019-2021, they worked as an IT/IS Technician at OP Chocolate Ltd, where they provided general IT Support to users via Telephone, remotely (LANDesk), and by visiting their desk. Since 2021, they have been employed as a Quality Assurance Tester and Support Engineer/UAT Tester at Advanced Secure Technologies, where they have been responsible for carrying out 1st line Support, communicating with customers, investigating support issues, raising 2nd line tickets to the Technical Support Engineers, raising potential product defects to 3rd Line (Development Team), updating/executing Tests on TestRail, raising/tracking bugs on TargetProgress, creating progress reports, liaising with Developers, deployment, effectively managing their time between Software Support and Testing, and detailing acceptance of the system in a Summary Report and presenting it to stakeholders. Most recently, in 2023, they began working as a Quality Assurance Engineer (Mobile) at Aforza.

Ellie H. has an extensive educational background. Ellie received a Bachelor of Science in Software Engineering from Cardiff Metropolitan University in First and a Postgraduate Certificate in Information Security and Privacy with a Merit from Cardiff University / Prifysgol Caerdydd. Additionally, they have obtained several certifications, including 5 Common Test Failures from LinkedIn in October 2022, ISTQB from ISTQB\u00ae - International Software Testing Qualifications Board in October 2022, ISTQB Foundation Exam Prep from LinkedIn in October 2022, BCS Level 2 Certificate in IT User Skills (European Computer Driving License Extra) (ITQ) (QCF) from BCS, The Chartered Institute for IT in June 2014, and Professional Member from BCS, The Chartered Institute for IT in October 2022.