Muhammad Ussama

Muhammad Ussama has had diverse work experience across various companies. Muhammad currently works as a Sr Major Incident and Problem Management Team Lead at Agilisys since November 2022. Prior to that, they worked as a Technical Editor at Appuals starting from April 2018. Muhammad also worked at Network Rail, first as a Service Analyst from March 2018 to May 2019, and later as a Problem Manager from June 2019 to November 2022. Muhammad Ussama's earlier roles include an Administrative Supervisor at BATTERSEA POWER STATION DEVELOPMENT COMPANY LIMITED in 2016 and an Administrator at Impetus Business Services from November 2014 to August 2015. Muhammad began their career as an E-commerce Executive at Packetwalk Systems Ltd in January 2012.

Muhammad Ussama completed their education as follows:

- Master's Degree in Marketing from Heriot-Watt University (2013-2015)

- Master of Business Administration (MBA) in Sustainability and Leadership from the University of Cumbria (2012-2013)

- EDEXCEL BTEC LEVEL 7 in Strategic Management and Leadership from London College of Accountancy and Management (2011-2012)

- Edexcel BTEC Level 5 Professional Diploma in Business Administration and Management, General from London College of Accountancy and Management (2010-2011)

Muhammad also obtained additional certifications such as ITIL 4 Specialist Create, Deliver and Support Certificate from PeopleCert (2023), ITIL Foundation Certificate in IT Service Management from PeopleCert (2021), and various certifications from Coursera and Microsoft.