Tom Stevens

Vice President Canadian Airports And Customer Experience Strategy at Air Canada

Tom Stevens has a background in procurement and customer experience strategy within the airline industry. Tom has held various leadership roles at British Airways and Air Canada, focusing on enhancing customer satisfaction and operational performance. Tom has also been involved in global procurement operations and supplier performance management at International Airlines Group. Tom holds a degree in Geography from King's College London.

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Manager

Craig Landry

Executive Vice President and Chief Operations Officer

Peers

Frank Stanton

Vice President Of Operations

Derek Whitworth

Vice President, Customer Digital Technology

Audrey Guay

Strategic Procurement Manager - Global Travel

Reports

Anthony Silvera

Lead Customer Experience Specialist

Andrew Fleming

Director, Travel Partnerships @ Air Canada Aeroplan

Jacky Lui

Aeroplan Division, Senior Team Lead, Trainer, Customer Engagement Analyst, Bargaining Representative

Sara Riftin

Director, TD Partnership

Timeline

Vice President Canadian Airports And Customer Experience Strategy
March 1, 2024 - present
Vice President Customer Experience And Operations Strategy
April, 2023

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