Air New Zealand
Gillan Coles is an experienced digital leader currently serving as the Tribe Digital Lead and Senior Manager of Digital Services at Air New Zealand since January 2016. In this role, Gillan oversees the Service Management team, focusing on Incident, Problem, and Change Management, as well as Disaster Recovery and Global Field Services. Previously, Gillan held positions such as Incident & Problem Manager at Air New Zealand and Service Manager at Chorus NZ Limited, emphasizing major incident and change management. Prior experience includes roles at KiwiRail, where leadership of service desk operations and major incident management was central, and at Toll Group as a Technical Support Team Coordinator. Gillan holds a Bursary from Massey University and attended New Plymouth Boys High School from 1996 to 2000.
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