Rohit Makhija

Rohit Makhija is an experienced leader in customer service and operations, currently serving as the Director of Global Community Support at Airbnb since December 2022. Prior roles include Senior Director of Customer Care at GoDaddy, General Manager at Vodafone overseeing UK Offshore Customer Operations, and National Head of Service Operations at Videocon Telecommunications Ltd, where Rohit developed comprehensive service strategies and compliance frameworks. Additional experience includes positions at American Express, HSBC, and Standard Chartered Bank, focusing on service delivery, compliance, and customer relations. Educational qualifications include a B.Com from Delhi University and various advanced management and outsourcing certifications from reputed institutions.